Manvinder Bhatia

About Manvinder Bhatia

Engineer (IIT Kharagpur) & MBA (XLRI Jamshedpur) with nearly 25 years of total work…

Experience

1. Technical Product Manager

   Tech Mahindra

   Jun 2021 — Present · Pune, IN

   Led EY Atlas Gen AI Search Solution Enhancement, improving search efficiency and user experience through innovative retrieval strategies like BM25, ANN, and hybrid methods, significantly enhancing RAG performance. Achieved an overall RAG relative improvement by 5% through improvement in the following metrics: i. Context Recall, ii. Context Precision, Faithfulness, iv. Answer Relevancy in a project time-frame of 12 weeks.• Directed EY GRT Longitudinal Engagement Automation, automating compliance processes for global regulatory adherence, leveraging AI-driven solutions to streamline workflows. This led to reducing the code base by 96% while enhancing compliance reporting.• Managed end-to-end Operational Readiness Testing (ORT) for British Telecom’s security products, including SDWAN and MS Sentinel, ensuring smooth deployments and minimizing defects. Streamlined the order journey for billing cycles for British Telecom’s B2B clients, enhancing process efficiency and reducing manual interventions.• Utilized JIRA and Confluence extensively for product backlog creation, grooming, and sprint planning in a SAFe Agile environment.• Partnered with UX/UI teams to define design requirements and improve customer engagement on digital platforms.

Education

• Indian Institute of Technology, Kharagpur

  BTech, Chemical Engineering

  1992 — 1996

Skills

• Business Process Improvement
• Pre-Sales
• Leadership
• Management
• Banking
• Risk Management
• Team Management
• Business Analysis
• Retail Banking
• Financial Modeling
• Program Management
• Project Management
• Change Management
• Negotiation
• Business Strategy
• Consulting
• Management Consulting
• Strategy
• Business Transformation
• Business Development
• Vendor Management
• Project Planning
• Crm
• Outsourcing