Manvi Sharma
Senior Analyst at HCLTech
- Role
- Senoir Analyst at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Manvi Sharma
I am a dedicated Customer Support Executive with over 4.5 years of experience in customer service, team leadership, HR operations, and back-office support. My expertise includes managing high-volume inbound calls, handling government procurement portals (GEM Portal), and streamlining office operations.Holding an M.Com degree, I excel in communication, problem-solving, and maintaining quality service standards. Proficient in CRM tools and MS Office applications, I am looking for a full-time opportunity in Lucknow to contribute effectively to organizational success and customer satisfaction.Key Skills:Customer Relationship Management (CRM)Team Leadership & CollaborationHR Operations & SupportGEM Portal & Procurement CoordinationEffective Communication & Conflict ResolutionMS Office (Excel, Word, PowerPoint)-Experience SectionCustomer Support Executive (Inbound Process)HCL IT City, Lucknow | Feb 2023Handled a high volume of inbound customer calls, resolving queries and issues efficiently.Ensured compliance with company policies and quality standards during all interactions.Maintained detailed records of customer interactions for quality assurance.Collaborated with team members to improve customer satisfaction and service delivery.GEM Portal Executive, Customer Support Executive and Assistant manager B.K. Technologies | May 2021 – Feb 2023Managed tasks on the government procurement portal including tender submissions and vendor coordination.Provided timely and accurate updates to clients and vendors to ensure smooth procurement operations.Ensured strict adherence to procurement guidelines and documentation standards.Assistant Office ManagerB.K. Technologies | Dec 2020 – May 2021Implemented office policies to optimize daily operations and reduce costs.Supervised administrative staff and coordinated overall office workflws.
Experience
Senoir Analyst
Feb 2023 — Present · IN
Respond to customer inquiries via chat in a timely and professional manner, ensuring high levels of customer satisfaction.
Education
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Master's degree, M COM
University of Lucknow
Bachelor of Commerce - BCom, Accounting and Finance
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