Manvendra Yadav

About Manvendra Yadav

A results-oriented professional with over 5 years of experience as a Customer Service Representative and Subject Matter Expert in operations management across various organizations. Proven expertise in managing new onboarding batch operations, providing comprehensive product knowledge training, and ensuring efficient operations management. Skilled in driving Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and Net Promoter Score (NPS). Adept at identifying and developing strategies to maximize business returns, optimizing processes, enhancing quality, and ensuring customer satisfaction through a balanced approach to key performance metrics.

Experience

1. Fincrime

   TP

   Jan 2025 — Present · Indore, IN

   Fraud Detection & Monitoringa. Analyze transaction data in real-time to identify suspicious patterns or anomalies using advanced tools like AI and behavioral biometrics 1316.b. Monitor global payment networks for fraudulent activities, including credit card fraud, synthetic identity fraud, and authorized push payment (APP) scams.2. Rule Development & Strategy Implementationa. Design and optimize fraud prevention rules/alerts (e.g, using Mastercard’s CFR Solution or Visa Resolve Online) to minimize losses.b. Collaborate with cross-functional teams (IT, Compliance, Law Enforcement) to align fraud strategies with business goals.3. Investigations & Resolutiona. Conduct in-depth investigations into fraud cases, document findings, and recommend actions (e.g, blocking transactions, initiating chargebacks) 511.b. Escalate complex cases to internal teams or external partners (e.g, banks, merchants) for resolution.4. Compliance & Reportinga. Ensure adherence to regulatory standards (e.g, RBI guidelines, PCI-DSS) and Mastercard’s internal policies.b. Generate reports on fraud trends, prevention efficacy, and financial impacts for senior management.

Education

• Devi Ahilya Vishwavidyalaya (DAVV), Indore

  Bachelor of Commerce - BCom, Accounting