Manvendra Singh
Team Support Associate @Wealthsimple
Signup · Get unlimited contacts
WORK HISTORY
Team Support Associate @Wealthsimple
Coach team members on providing excellent customer service by adhering to the Wealthsimple voice and regulatory compliance- Find and report process gaps for continuous improvement across all pillars including accounts, investments, internal transfers, and external transfers- Hold internal Office Hours to assist team members (for two new teams) with complex problems.Report progress of onboarded team members, assess performance, and review CSAT scores- Coach and support colleagues by sharing updates, creating macros, answering inquiries and ticket pairing sessions- Analyze transaction data and quality trends to identify coaching opportunities.
EDUCATION
St. Lawrence College
Project Management
Jai Narain Vyas University
Bachelor of Arts - BA
Conestoga College
Global Business Management
ABOUT MANVENDRA SINGH
Analytical Problem-Solving || Root Cause Analysis || User Experience (UX) Evaluation || Data-Driven Insights & Reporting || Effective Communication || Adaptability || Process Improvement
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.