Manveen Singh
Senior Consultant at Capgemini || ECBA™ Certified Business Analyst || Lean Six Sigma Green Belt || Summer Intern at Hughes Systique Corporation || PGDM at IMI, New Delhi || Ex-Agsmartic Technologies Pvt Ltd
- Role
- Senior Consultant at Capgemini
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Manveen Singh
Product-focused professional with experience in business analysis, product ownership, and…
Experience
Senior Consultant
Aug 2023 — Present · Noida, IN
Defined product vision and roadmap for AI/ML and GenAI initiatives, aligning with business objectives and delivering measurable impact across retail, telecom, and manufacturing domains.Gathered and translated 100+ business requirements into functional specifications and user stories; collaborated with stakeholders across IT, operations, and business teams to ensure alignment.Led the end-to-end development of a Google Contact Center AI platform (40-agent CCaaS), prioritizing 90+ requirements, conducting financial estimation, and ensuring on-time go-live — achieving a 25% improvement in first-call resolution.Spearheaded the delivery of a GenAI Ordering Assistant showcased at global tradeshows, driving 100+ customer engagements and creating a $2M+ qualified sales pipeline.Conducted market research and competitive benchmarking for Manufacturing Industry Cloud, providing actionable insights that influenced go-to-market strategy and solution positioning.Partnered with engineering teams to build a reusable microservices library for retail and grocery domains, reducing development timelines by 30% for future product launches.Designed and executed 60+ UAT test cases across multiple projects, ensuring product reliability and quality prior to launch.Improved recruitment product efficiency by identifying ~70% data inaccuracies in legacy processes and driving automation features, leading to a 60% reduction in errors and faster hiring cycles.Directed the development of a global CxO-facing knowledge management portal, reducing time-to-information by 40% and standardizing SOPs across multiple business units.Consistently recognized for product innovation and delivery excellence, including Capgemini’s Value Creator Award (2024) and leading a GenAI POC showcased at Google Next 2024.
Education
SIT- Symbiosis Institute of Technology
Bachelor of Technology - BTech
2015 — 2019
International Management Institute - IMI
Master of Business Administration - MBA
2021 — 2023
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