Manuj Sahni
Vice President and Senior Global Operating Leader, Insurance at Genpact
- Role
- Vice President and Sr Global Operations Leader at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Manuj Sahni
An experienced insurance professional and transformation focused operations leader with a Lean Six Sigma Black Belt certification. I have spent 23+ years in the services industry and have been responsible for setting up, managing and transforming large operations in the Financial services domain for multiple Fortune 500 Organisations.Specialties: Delivering transformative value for clients in an outsourced operating model that leverages advanced data and tech to modernise operations. Focused on Financial services with specialisation in transforming Re/ Insurance Operations across Underwriting, Claims, Finance, Exposure management and Actuarial for personal and commercial Property, Casualty and Specialty Business Lines across regions and Global marketsAt Mphasis I led the overall Insurance BPS Delivery, New Business solutions support and deployment of Transformation solutions within the Insurance BPS practice using advanced Industry tools, practices and proprietary tech stack.At AXA, I led the P&C operations for Asia and UK region and managed both Underwriting and Claims operations for Commercial lines, Specialty, Motor, Travel, Personal Accident, Marine, Group and Individual Health Product Lines.As Senior Assistant Vice President Operations at EXL Service, I was managing a large team of insurance professionals supporting Underwriting Operations, Claim Processing and Finance and Accounting Operations for multiple US Commercial Insurance P&C CarrierIn my role I manage a large PnL comprising of a portfolio of Global clients where I am accountable for Client Relationship Management, Delivery across Data, Tech and Operations, Unlocking client value through Transformation and supporting capability development as an Insurance SME.
Experience
Vice President and Sr Global Operations Leader
Jan 2019 — Present · Gurugram, IN
Global Operating leader at Genpact with a large and diverse portfolio. Seasoned leader with deep insurance domain across multiple markets, geographies and functions working with global carriers and insurtechs to unlock transformative value leveraging domain, data and digital
Education
Management Development Institute, Gurgaon
General Management Program
Symbiosis (SCDL)
PGDBA, Operations
2004 — 2007
Indian Institute of Management Ahmedabad
Executive Management Education
Motorola University - TQMI
LSSBB, Lean Six Sigma Black Belt
2010 — 2010
SHCS
High School
IHM
Diploma in Hotel Management, Customer Relationship
1997 — 2000
Skills
- Offshoring
- Leadership
- Call Center
- Business Process
- Operations Management
- Service Delivery
- Collections
- P&L Responsibility
- Transition Management
- Insurance
- Call Centers
- Business Development
- Recoveries
- Back Office
- Bpo
- Business Transformation
- Mis
- Customer Service
- P&L Management
- Outsourcing
- Six Sigma
- Team Management
- Hotel Management
- Crm
- Management
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