Manuel Sanchez
People Leader ~ Driving Team Success in IT, Utility, Healthcare, and Banking
- Role
- Information Technology (IT) Service Desk Manager at Portland General Electric
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Manuel Sanchez
Highly-motivated Operations Manager with extensive experience in contact center and…
Experience
Information Technology (IT) Service Desk Manager
Jan 2025 — Present
Manage and optimize Tier 1 support operations, ensuring swift resolution of IT issues and efficient service request fulfillment• Spearhead the design, implementation, and maintenance of IT infrastructure components, consistently meeting and exceeding agreed service levels• Develop and execute strategic IT plans, aligning with organizational goals and industry best practices• Implement ITIL framework and HDI best practices, enhancing overall IT service management• Manage vendor relationships and ensure service level agreements are met to optimize IT service delivery and cost-effectiveness• Oversee IT change control processes, ensuring smooth implementation of changes while minimizing risk and disruption to services
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