Manuel Magaña
Executive Director of Operations at Chick-fil-A Restaurants
- Role
- Executive Director of Operations at Chick-fil-A Restaurants
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Manuel Magaña
As an Executive Director of Operations at Chick-fil-A, I oversee daily restaurant operations with a focus on efficiency, team development, and exceptional guest experience. I lead and mentor a team of directors and shift leaders, helping build a strong leadership pipeline and a culture of accountability and growth. My role includes managing key performance metrics such as labor, food cost, and speed of service while ensuring brand standards are consistently met. I am passionate about developing people, improving systems, and creating an environment where both team members and guests feel valued. Through strategic planning and hands-on leadership, I work to drive operational excellence and long-term business success.
Experience
Executive Director of Operations
Jul 2024 — Present · Houston, TX, US
Oversaw daily operations across Front and Back of House at Chick-fil-A, ensuring efficiency, quality, and exceptional guest experience. • Developed and mentored directors and shift leaders, building a strong leadership pipeline and improving team performance. • Managed operational goals including labor, food cost, speed of service, and guest satisfaction metrics. • Implemented systems and process improvements to increase productivity and maintain brand standards. • Collaborated with senior leadership on strategic planning, staffing, and long-term store growth.
Education
President Theodore Roosevelt High School
High School Diploma
Houston City College
Associate's degree, Audio Recording
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