Manuel Ledezma

WORK HISTORY

EDUCATION

SKILLS

ABOUT MANUEL LEDEZMA

I enable organizations worldwide to perform at their best.For more than 15 years, and across six countries, I have led transformation, strategy, and operational excellence programs that lift margins, accelerate decision-making, and deepen customer trust. My toolkit blends systems thinking with proven disciplines such as Lean Six Sigma, operating-model design, and human-centered change.Today at Visa I draw on a dual perspective: years advising C-suite clients as a management-consulting principal, and hands-on experience running large-scale banking operations. Whether the goal is scaling a digital platform, automating high-volume workflows, or reshaping end-to-end customer journeys, I focus on three outcomes:1. Clarity – framing the real problem and the metrics that matter.2. Momentum – aligning people, processes, data, and technology to move quickly.3. Sustainability – embedding capabilities so improvements last beyond the project.Career highlights include: Leading a 200-person operations division covering lending, payments, deposits, collections, and fraud. Raising Net Promoter Score by 10+ points through first-ever member-experience practice. Cutting loan decision times by 25% and boosting efficiency 10 % year-over-year for a national lender. Standing up an enterprise Robotic Process Automation program that freed thousands of hours and improved accuracy.I believe every problem has a solution, and the best ones respect both people and performance. If you share that view, or have a challenge that needs new energy, let’s connect.