Manuela Suarez
Senior Solution Engineer Agentic Analytics @Salesforce
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WORK HISTORY
Senior Solution Engineer Agentic Analytics @Salesforce
Paris, FR
CUSTOMER IMPACT & COMMERCIAL• Trusted solution partner for enterprise and commercial accounts across retail and services — $1.5M+ ACV covered in the past fiscal year, acting as strategic advisor from discovery through to post-deal adoption.• Work with customers to define the business case for data and AI investment — translating operational pain points (fragmented data, low agent productivity, reactive sales processes) into measurable ROI and actionable Salesforce architectures.DATA, AI & AGENTFORCE• Lead end-to-end solution design across Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud 360, and Agentforce — from data unification and semantic modelling to AI agent deployment that improves rep productivity, service resolution, and customer lifetime value.• Design and deliver Agentforce POCs addressing concrete business problems: contact-centre deflection, disconnected customer journeys, and next-best-action for sales teams — from initial proof of concept through to production deployment. Salesforce Innovator Agentblazer badge holder.• Help customer data and analytics teams build the foundations AI agents need: clean, contextualised, business-ready data — covering data preparation, semantic layers, MCP for analytics, and Data Cloud 360 integration.SUSTAINABILITY• Build sustainability demo assets and strategic frameworks grounded in an MSc in Environmental Science and a prior career as a Sustainability Technical Architect — enabling customers to embed ESG measurement and carbon tracking directly into their Salesforce data platform, moving beyond spreadsheet-based reporting.TOOLS • Daily practitioner across Tableau Agentforce, Claude, Cursor, OpenAI, Notion, — building internal accelerators and demo assets that shorten time-to-value for customers and the broader presales team.EQUALITY - COMMUNITY• President of Latinoforce France — leading a team of 10, €21K raised for Techo NGO, 7 volunteering initiatives, and +80% member growth YoY.
SKILLS
ABOUT MANUELA SUAREZ
I help enterprise and commercial customers turn data into business value — from unified data foundations to AI agents that solve real business problems.As a Senior Solution Engineer at Salesforce, I guide customers across the full data-to-agent journey : data preparation and semantic modelling, analytics with Tableau, and deployment of AI agents with Agentforce and Data 360 to drive measurable outcomes — faster service resolution, increased productivity, stronger sales decisions, connected customer experiences through successful Proofs of Concepts, Personalised Demos and Point of Views. I work in analytics without and within Salesforce with Tableau Next across Sales Cloud, Service Cloud, Marketing Cloud Slack, Field Services. ACV Covered FY26 of $1.5 M. As an MSc in Environmental Science and Policy a prior career as sustainability Solutions Architect I have developed demo assets I build at Salesforce — turning carbon tracking and impact reporting into a data analytics capabilities.I also invest in community. As President of Latinoforce France, I lead a 10-person team we raised €21K for Techo NGO, drove 7 volunteering initiatives such as Agent and AI training for students and we grew our membership by 80% year-over-year. Paris · French · English · Spanish
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