Manuel S.
Project Manager Key Accounting, Aftersales, Service Strategy @OTTO
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WORK HISTORY
Project Manager Key Accounting, Aftersales, Service Strategy @OTTO
Hamburg, DE
Fostering innovative services @OTTO to leverage customer experience across the whole customer journey. This role requires an extensive level of data analysis skills, e.g. through Python, PowerBI and SQL, negotiating skills with service providers and openess regarding process excellence. In addtion, I am building the framework for agentic commerce and do process optimization in aftersales.
EDUCATION
Université Grenoble Alpes
International Business
FOM University of Applied Sciences for Economics and Management
Bachelor of Applied Science - BASc, BA & Business Psychology
Catholic University of Eichstätt-Ingolstadt
Master of Science - MS, MBA Entrepreneurship & Innovation
University of Ioannina
Economics
ABOUT MANUEL S.
Passion for Innovation | OTTO | PwC
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