Manuel Rossini
Service Delivery Advisor @Trueblue
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WORK HISTORY
Service Delivery Advisor @Trueblue
Verona, IT
Scope update- Expanded scope (Dec 2025): appointed as Global Service Manager for a large corporate customer, owning service governance, delivery alignment, and senior stakeholder management.Highlights- Own customer SLA/KPI governance, with focus on service continuity and quality- Lead high-priority escalations end-to-end, coordinating Support, Delivery, Product, and AMS to ensure timely resolution- Drive backlog and performance trend analysis, defining corrective actions and continuous improvement initiatives- Run operational and service review meetings, providing clear status reporting, action tracking, and decision support- Act as key interface between customer and internal teams to align priorities, expectations, and delivery outcomes.Service Delivery Advisor - responsibilities- Service reference for assigned customers, ensuring smooth day-to-day operational delivery- Monitor workload, tickets, and service performance indicators; proactively identify criticalities and propose actions- Validate functional data and coordinate change requests in collaboration with Service Delivery Lead and AMS- Maintain and update customer documentation ensuring clarity and completeness- Mentor junior colleagues and share best practices to strengthen team consistency and quality.
EDUCATION
I.T.I.S. Guglielmo Marconi
High School Diploma, Telecommunications Technology/Technician
Technical Institute G. Marconi
Expert degree (71/100)., Specialization: Electronics and telecommunications.
SKILLS
ABOUT MANUEL ROSSINI
HI! Highly motivated, dynamic and enthusiastic individual From all my career history, I am a Customer Service oriented person, able to follow instructions and work independently or as part of an international group, keeping always high standards of the working place. Very important, keen to improve and develop professionally!Something more about me.meticulous attention to detail and the ability to “think outside the box”.team player dedicated to providing Quality service to customers.good communication skills gained through interaction with people from different cultures on daily basis.focused on time managementMy Motto:\"There is no difference between a Problem or another Problem: both they start at the same level.so better solve them soon before they become big!\" ITALIAN - Mother TongueENGLISH - level B2
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