Manuel Marin
Customer Success Professional with a history of building best in class national and international customer engagement and business development teams.
- Role
- Customer Success Specialist Iii at Babel Street
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
About Manuel Marin
Over the past 16 years, I have built and structured national, multinational, and global customer success organizations that have achieved significant growth for innovative SaaS and managed service providers in highly competitive sectors. By demonstrating a transformational leadership style, business, and technical acumen, and creating winning client engagement strategies, I have repeatedly shown I can drive retention and profits.An articulate and confident thought leader, I am able to devise, teach, motivate, and model the implementation of amazing customer experiences that positively influence high-value customers, executive and C-level leaders, stakeholders, and end-users.I can efficiently manage customer discovery to identify gaps, pain points, and preferences, and productively collaborate cross-functionally with sales, marketing, and technical teams to ensure products and services keep pace with consumer and market demands. I am also adept at tracking product adoption and performance to validate customer productivity and comfort with new software, tools, features, and services.I am a passionate problem-solver, skilled at smoothly resolving customer issues. I excel at explaining complex technical concepts to audiences at all levels of technical proficiency and exceed at demonstrating differentiated value propositions.I can be relied on by C-level leaders, fast-growing startups, and established enterprises to align customer success, business, and sales interests to achieve ideal outcomes.
Experience
Customer Success Specialist Iii
Apr 2025 — Present
CS representative in implementing and leveraging Microsoft Co-pilot throughout the organization• Trained Sales and CS team members brought in through acquisition in understanding the Rosette tech stack
Education
Alliance University
Youth Ministry, Psychology
1997 — 1999
Skills
- Salesforce.com
- Contract Negotiation
- Selling
- Public Speaking
- Customer Relationship Management (Crm)
- Strategy
- Saas
- Crm
- B2b
- Purchasing
- Sales Process
- Business Development
- Account Management
- Negotiation
- Microsoft Office
- Sales
- Solution Selling
- Troubleshooting
- Inventory Management
- Sales Management
- Direct Sales
- New Business Development
- Customer Service
- Social Media
- Management
- Team Building
- Strategic Planning
- Microsoft Excel
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