Manuel A.
Technical Writer (Software + Hardware)
- Role
- Technical Writer at GAL Manufacturing
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Manuel A.
Technical Writer who transforms complex technologies into accessible and useful documentation. I\'ve published content for global audiences and collaborated with cross-functional teams to create user-focused documentation that reduces support tickets, improves adoption rates, and empowers users to succeed with challenging technical products. My expertise spans the full documentation lifecycle—from working with engineers to extract technical requirements to crafting tutorials that non-technical users can follow confidently. I create written, photographic, video, and interactive documentation for both technical and non-technical audiences.I focus on documenting data analytics software, business intelligence solutions, and decision-making processes to help users identify patterns and trends. I also develop guidance on database querying and dashboard utilization, translating complex software applications and emerging technologies into clear, actionable content across multiple platforms.My technical expertise includes generative AI and prompt engineering, coding languages (Python, JavaScript, HTML, XML, Markdown), and platforms like GitHub, various CMS, Confluence, and SharePoint. My core competencies encompass documentation strategy, API documentation, user guides, video content creation, and data analytics documentation, with additional experience in marketing product copywriting.
Experience
Technical Writer
Jan 2024 — Present · Bronx, NY, US
Lead development of internal technical documentation and knowledge base including content for research and development, product data, software guides, developer documentation, and APIs.Collaborated with engineers R&D, customer support, and product teams for developing products, applications, and LLM-powered knowledge-base chatbot.Authors end-to-end documentation including user guides, SOPs, and API references for real-time analytics pipelines, ERP modules, and automation tools (e.g, SQL, Python, and Tableau), enabling stakeholders to self-serve dashboard insights and drive strategic decisions.Managed end-to-end quarterly product release documentation—setting goals and timelines; authoring guides, changelogs, and tutorials for new features and fixes; and ensuring QA, version control, and on-time delivery.Led migration of document library and automated ERP software ecosystem, optimizing file organization and cross-department collaboration while authoring critical user guides to support training and adoption.
Education
School of Visual Arts
BFA, Advertising and Copywriting
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