Manubhav Kumar
- Role
- Customer Success Manager - Apac at Decisions
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Manubhav Kumar
Expertise in Key Account Management, Relationship Management, Client Servicing/Review…
Experience
Customer Success Manager - Apac
Sep 2021 — Present · Bengaluru, IN
Maximize contract value by identifying upsell opportunities, including adoption of Decisions AI for enhanced productivity-Proactively manage and reduce churn by ensuring customers realize the full value of Decisions and Decisions AI-Drive customer satisfaction and experience, with a focus on streamlining meeting processes through automation-Act as a strategic advisor to customers and users during the lead, onboarding, and adoption phases, helping them unlock the power of Decisions and Decisions AI-Train and educate customers on all features of Decisions, including Decisions AI capabilities and seamless integration with Microsoft Teams, Outlook, OneNote, Word, Planner, SharePoint, and Excel-Serve as a key point of contact for potential and current customers, providing guidance on how to best utilize Decisions and Decisions AI-Track and own customer success KPIs, such as satisfaction scores, platform usage, Decisions AI adoption, and account expansion-Boost customer engagement through initiatives such as AI-focused webinars, use case deep-dives, and live demonstrations-Continuously refine the onboarding experience, ensuring customers are set up for long-term success with both Decisions and Decisions AI-Advocate for customer needs by gathering feedback and helping prioritize AI-driven product improvements
Skills
- Operations Management
- Performance Management
- Crm
- Technical Recruiting
- Consulting
- Sourcing
- Lead Generation
- Vendor Management
- Negotiation
- Microsoft Office
- Sales
- Direct Sales
- Marketing
- Account Management
- Teamwork
- Recruiting
- Team Management
- Market Research
- Interpersonal Skills
- Cold Calling
- Marketing Strategy
- Interviewing
- Hiring
- Sales Process
- Communication
- Team Building
- Management
- IT Recruitment
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Strategic Planning
- Customer Relationship Management (Crm)
- Training
- Business Strategy
- Strategy
- Sales Operations
- Customer Retention
- Customer Service
- Microsoft Word
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