Manu T S

About Manu T S

Turning challenges into solutions, and technology into outcomes—because every resolved issue should create lasting value.”I currently serve as a Success Account Manager at Commvault, partnering with enterprise customers to drive measurable outcomes across data protection and cyber resilience. My focus is on proactive engagement, protecting renewals, managing critical escalations, and ensuring long-term customer success in complex hybrid environments.Customer success, to me, goes beyond issue resolution — it’s about strengthening trust, aligning technology with business objectives, and delivering consistent value through collaboration with Support, Engineering, Sales, and Renewals teams.Prior to Commvault, I led Technical Support at Lenovo India, where I resolved enterprise escalations, improved customer retention, and optimized KPIs to elevate satisfaction across strategic accounts. I mentored teams, implemented proactive operational strategies, and enabled IT organizations to leverage technology more effectively.With 15+ years in enterprise IT services, I specialize in: • Enterprise Customer Success & Retention.• Escalation & Critical Situation Management• Account Health & Sentiment Monitoring• Process Optimization & KPI Governance• Stakeholder & Executive CollaborationI’ve partnered with global organizations including SAP Labs, IBM, TCS, PwC, and Applied Materials to ensure seamless service delivery and business continuity.Milestones & Impact: Asia Pacific Team Excellence Award Individual Excellence Award – Significant escalation reduction Improved bottom-quartile productivity through structured performance plans Optimized support budgets while maintaining service excellence Delivered cross-regional training across North America, India, and EMEA.Edge & Expertise: ITIL® Foundation, PRINCE2® Foundation & Practitioner Microsoft 365 Fundamentals (MS-900) Enterprise Escalation Leadership Retention & Account Health Strategy KPI Management & Operational GovernanceA journey defined by enterprise partnership, resilience-driven outcomes, and translating complex technology into business value — consistently strengthening trust and long-term success.

Experience

1. Success Account Manager

   Commvault

   Mar 2026 — Present · Bengaluru, IN

   As a SAM at Commvault, Mission: To drive customer success by ensuring positive post-sales experiences, delivering measurable outcomes, and showcasing the value of Commvault’s solutions, an integral part of the Commvault Cloud Success Services team, supporting our largest customers and taking ownership of the overall customer relationship at the account level- Driving resolution to intricate customer scenarios by coordinating efforts with Customer Support, the Account Team, Professional Services, and Commvault Engineering- Documenting issues, setting priorities, and tracking resolutions to meet customer expectations using custom success plans- Overseeing customer support interactions to track and manage critical support incidents, analyzing patterns, and collaborating with internal teams to enhance customer enablement- Developing and maintaining strong, long-term relationships with customers and internal stakeholders, driving customer outcomes, and demonstrating the return on investment of Commvault\'s technologies- Reducing churn and improving retention by identifying and documenting risks, ensuring revenue and sentiment targets are met, and presenting status updates during internal business reviews.To work collaboratively with internal teams and external partners, strong communication and interpersonal skills, critical and lateral thinking abilities, adaptability, project management skills, technical competency, and exceptional presentation skills.To help our customers derive maximum value from Commvault services, driving both high Gross Retention Rate (GRR) and Net Revenue Retention (NRR).

Education

• Visvesvaraya Technological University

  Bachelor of Engineering - BE, Computer Engineering

• Indian Institute of Management, Indore

  Chief Operating Officer Programme, Organizational Leadership

Skills

• Desktop Computers
• Laptops
• Vpn
• Computer Hardware
• Troubleshooting
• Customer Experience
• Dell Computers
• Tcp/Ip
• Ccna
• Software
• Technical Support
• Teamwork
• Team Management
• Sql
• Vb.net
• Networking
• Remote Monitoring
• Itil
• Management
• Service Delivery Management
• Software Installation
• Wireless Networking
• Operating Systems