Manu Narula
Vice President and Global Delivery Leader - Insurance L&A
- Role
- Vice President of Global Operations at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Manu Narula
A high-energy professional with an infectious enthusiasm and 20 years of experience in managing global operations delivery and transformation in Insurance vertical. Presently working with Genpact as Global Delivery Leader in Insurance vertical, managing a portfolio of $75 MN for multiple global accounts across Life, Retirement, LTC and Disability products. In this role I manage a team of 3800+ globally with the responsibility of overall service delivery, driving business impact for the client, organization profitability, business growth strategy, core competency building and client management.I have expertise in leading large initiatives with specialized and large global teams – offshoring consulting programs, transformation, transition and service delivery.A six sigma certified professional, with FLMI from LOMA.Domain- Insurance- Life, LTC, Retirement, Disability, Contact Center, Transaction Processing.Specialties- Operations management, Transition Management, Program Management, Transformation, Business process re-engineering, Managing large P&L, Client Relationship Management, People Coaching and Management.
Experience
Vice President of Global Operations
Sep 2016 — Present
Vice President and Global Operating Leader for Life Insurance business at Genpact.Presently leading global operations of 5 Insurance clients, managing a portfolio of $60Mn and a span of 1800 FTE- across multiple locations in India, US and Philippines.Working with transformation and practice team to continuously improve operations and drive business outcomes for customers. Create point of view and proof of concepts on robotics, automation, analytics and artificial intelligence applicability in operations areas offshored and retained functions.Collaborate with sales and solutions team to win new logos and grow the business. Participate in all aspects of solutioning e.g. location, service delivery model, transformation solution, transition and implementation plan and pricingLead contracting and pricing negotiation discussions with the client
Education
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
University of Virginia
Executive MBA, Business/Commerce, General
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