Manu Mehndiratta

About Manu Mehndiratta

Manu is data-driven and committed to innovation, with 14+ years of experience in strategy consulting,planning, and cross-functional operations transformation. He specializes in building high-performingteams, driving efficiencies, enhancing CX by leading end-to-end business transformations and deploying generative AI solutions for clients across industries (e-commerce, travel/hospitality, banking, telecom, insurance, mobility).Strategy and Business Planning - Proven track record in developing go-to-market (GTM) strategies, business planning, and executing competitive intelligence initiatives - Experienced in cost and operational restructuring to enhance profitability and streamline processesService Operations Transformation - Redefining customer service operations through process re-engineering, CX improvement, and implementing best practices in workforce management, vendor management, and performance metrics like CSAT and NPS - Expertise in integrating advanced technologies such as voice-bots, chatbots, generative AI, and automation for scalable operationsGlobal Capability Centers (GCCs)/ Shared Services (GBS)- Designing and scaling GCC/GBS operations with a focus on location strategy, partner selection, and building robust business cases for CXO-level stakeholders - Driving transformations to improve efficiency, service delivery, and cost-effectiveness across shared servicesBack and Mid-Office Optimization - Streamlining workflows and eliminating inefficiencies using lean methods and technologies like OCR, RPA, APIs, and workflow integrations - Enhancing operational productivity by implementing new-age tools and optimizing vendor engagement modelsTechnology and Innovation - Leading the design and implementation of operating models, strategic sourcing, and workforce placement - Driving innovation through generative AI use case development, automation, and digital transformation initiativesLeadership and Knowledge Development - Experienced in leading complex, cross-functional programs and managing change from the C-suite to frontline teams - Creator of 5+ client deployable Gen AI assets, led 0-1 journey to make them profitable within the firm

Experience

1. Generative Ai Lead

   YouTube

   Jul 2025 — Present

Education

• Delhi University

  Economics (Hons), Economics

  2007 — 2010