Manu K M

Experience

1. Order Specialist, Sales Operations

   FactSet

   Oct 2022 — Present · Hyderabad, IN

   Order Management: Overseeing the entire order management process, including accurately processing and fulfilling client orders while ensuring compliance with company policies and maintaining a high level of service quality. Sales Support: Collaborating closely with the sales team to provide comprehensive support during the order placement phase, enabling the ecient processing of sales transactions and enhancing the overall client experience. Data Management: Maintaining and updating the order management system to ensure the accuracy and integrity of sales data, allowing for ecient reporting and forecasting of sales performance. Client Communication: Acting as the primary point of contact for clients regarding order-related inquiries, facilitating clear communication about order status, shipment tracking, and modifications to ensure transparency. Cross-Functional Collaboration: Working collaboratively with finance, logistics, and customer service teams to ensure a seamless order flow, fostering eective communication across departments to resolve discrepancies eciently. Process Improvement: Identifying and implementing process improvements within the order management workflow, aiming to enhance operational eciency and eectiveness. Compliance and Reporting: Ensuring strict adherence to internal controls and regulatory requirements within the order management process, creating detailed reports on order metrics for management review. Training and Development: Providing comprehensive training and support to new team members on order management systems and processes, promoting a culture of continuous learning and knowledge sharing within the team. Problem Resolution: Proactively addressing any challenges related to order processing, employing analytical skills to troubleshoot issues and develop solutions that align with customer needs.

Skills

• Market Research
• Vendor Management
• Talent Management
• Research
• Management
• Employee Relations
• Recruiting
• Sales
• Microsoft Office
• Competitive Analysis
• Bpo
• Team Management
• Strategy
• Business Development
• Mis
• Training
• Screening
• Vignette
• Talent Acquisition
• Crm