Manu Bhadane

Senior Client Success Specialist, Enterprise Ii @Indeed

CA

Assisting new clients with their account set-up; making suggestions as an industry specialist, thoroughly explaining Indeed’s services, and giving an overall great first impression- Managing brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. By monitoring and managing employer content & recruitment advertising campaigns, job management, display advertising, and profile branding to ensure consistent product performance and delivery- Becoming an Indeed product expert, which helped me optimise clients’ accounts and setting them up for success. Using Indeed data and expertise in the recommendations made to clients regarding their hiring needs- Collaborating with the Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improving processes and ensuring client satisfaction by providing their feedback to the internal teams and translating the business needs into potential client solutions- Partnering closely with the Enterprise Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals- Monitoring and analysing trends within my accounts and constantly executing on new ways to “WOW’ my clients- Conducting presentations on product and campaign performance to clients- Managing and strengthening primary client relationships from executive C and B-level to specific account teams including media planners, buyers, heads of Talent Acquisition, Hiring Managers, and Recruiters- Being responsible for meeting metrics; however, my emphasis has always been on overall account performance, retention, and feature adoption.

Symbiosis Institute of Media and Communication

Master's degree, Audio Visual Communication

University of Pune

Master of Science (MSc), Anthropology

Fergusson College

Bachelor of Science (BSc), Zoology