Manu Anand

About Manu Anand

Highly motivated, ambitious and Innovative business leader with around 17+ years of experience in IT Service delivery, Operations, Direct & Remote Customer Support and Product Improvement.A proven record of outstanding achievements. Focused on accelerated results, team building, strategic business planning and execution with focus on customer’s. A management professional, who is passionate about developing and growing leaders for tomorrow.Skills and Competencies:• Adaptability: Quickly adapt and change my approach in response to the business situation. Always maintains a positive outlook and eager to try and learn new things.• Cross-boundary collaboration: Effectively engage with peers with varied strengths and established strong partnerships for broader impact.• Cross-functions/Cross region organization leadership• Site/regional strategy: Onboarding new businesses, transition and sustenance, Setting up business ground up.• Able to motivate and lead others in a team environment• Track record of delivering results with deadlines• Lead and drive organization wide initiatives and projects for creating business value• Business dynamics for a global support business & cross-cultural relationships• Managing high end escalations and political situations. Represent Microsoft aptly in the field and manage key stakeholder interactions• Interface with Product Groups and other internal Microsoft organizations to enhance product quality• Resource optimization & holding people accountableAzure Rapid Response, Support Engineering Manager- Group• Leading Global operations Azure Rapid response business at CSS.• Own the people and business strategy for ARR business.• Own the development strategy and represent the business in partnership with Supportability, Engineering, Partners and Field.• Develop and maintain partnerships with stakeholders across the globe• Drive a culture of customer focus as a fundamental across all levels of the Organization. • Responsibility for managing the engagement with internal stakeholder organizations at Microsoft.Azure Networking, Support Engineering Manager & Global Operations Lead• Lead Global operations for Azure Networking • Own the development strategy and represent the business in partnership with Supportability, Engineering, Partners and Field.• Develop and maintain partnerships with stakeholders across the globe• Drive a culture of customer focus as a fundamental across all levels of the Organization. • Responsibility for managing the engagement with internal stakeholder organizations at Microsoft.

Experience

1. World Wide Support Leader- Group

   Microsoft

   Mar 2024 — Present · Bengaluru, IN

Education

• Pune University

  Bachelor of Engineering - BE, Information Technology

  1999 — 2003

• St' Marys Academy

  Bachelor of Engineering (B.E.), Information Technology

  1985 — 1999

Skills

• Sdlc
• Solution Architecture
• Office 365
• Saas
• Software Project Management
• Itil
• Requirements Analysis
• Cloud Computing
• Pre-Sales
• Active Directory
• Windows Server
• IT Service Management
• Team Management
• Virtualization
• Microsoft Network
• People Development
• Managerial Skills
• Windows Azure
• Microsoft Technologies
• Management
• People Skills
• Technical Recruiting
• Service Delivery
• Technical Leadership