Mantu Debbarma
Agency Collection Manager | Loan Collections & Recovery (Secured & Unsecured) | NPA Management | Write-off & BKT-wise Recovery | Team & Agency Leadership | Awarded for Excellence | HDB Financial | CIFCL | TVS Credit
- Role
- Agency Collection Manager at HDB Financial Services Ltd.
- Location
- Agartala, TR, IN
- LinkedIn followers
- 500 followers
About Mantu Debbarma
Agency Manager – Secured & Unsecured Loans with 6+ years of frontline experience in NBFC…
Experience
Agency Collection Manager
Aug 2024 — Present · Agartala, IN
Leading a 12-member team managing unsecured personal loan collections through third-party recovery agencies.Overseeing bucket-wise recovery operations from BKT-1 to write-off, including skip tracing and legal case coordination.Monitoring the daily performance of agency staff and motivating Field Officers (FOS) to meet collection targets.Collaborating with partner agencies to control portfolio delinquency and improve overall recovery trends.Guiding field officers in resolving high-risk accounts and closing settlement negotiations within policy.Review field visit logs, call records, and engagement notes to ensure consistent borrower follow-up.Driving the timely submission of Daily Recovery Reports (DRR) and ensuring accurate bucket tracking.Enforcing RBI recovery norms and internal compliance protocols during all collection activities.
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