Mantoo Rathore
P&L || CITY & STATE OPERATIONS || SALES|| STARTUP || BUSINESS DEVELOPEMENT|| B2B & B2C
- Role
- Head - City Revenue & Operations at Meesho
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Mantoo Rathore
Since the starting of my carrier being a part of most thrilling industry i.e. sales, I…
Experience
Head - City Revenue & Operations
Oct 2021 — Present · IN
Responsibilities & Execution Handling Meesho Superstore business, created from scratch. 1st Step - Hired 10+ City Managers, trained them with perfection. 2nd Step - Helped them to hire & train 200 FSOs on ground. Created Grid Map, Divided areas geographically with giving final finish to product in their mind along with their team. Aligning Supply and Logistic team with planning and execution Launched the Product and its module on ground with 200+ team members in different geography.RESULT - 100 Orders on 1st day of launch. Orders on 15th Day of launch. Orders on 25th Day of Launch. Orders on 60th Day of Launch Orders on 85th Day of Launch. Average 54••••00 Order per day running smoothly. Amazingly 70% dealer retention WOW. WOW 32% Customer Retention elaborating rest success story. Less than 4% RTO on a daily basis.Challenges & Their Solutions - Lower Understanding & accountability by Executives, solved by ending day at 5PM in evening started 2 Hours for training everyday. It leads to the model getting pasted in their mind, Ready to convince customers even in sleep within a week. High RTO, solved by understanding the geography & data, major 2 issues were delivery attempts before shop open and narrow streets not allowing vehicles to enter. Made compulsory re-attempt for RTO case and assigned Demand Team in narrow streets on 2nd attempt with logistics to deliver. Solved from root. Minor issues like High Attrition of FSOs solved by making retention a part of variables in the city manager’s KRA. Other Minor Issues with HR, Operations and Supply are the daily bread and butter of our job.LEARNING - We can create anything from scratch with 2 weapons, 1st confidence on our product & planning and second cool and calm mind by Leader to handle anything with patience and drive result without hampering the process.
Education
Dr. Ram Manohar Lohia Avadh University
Bachelor of Arts - BA
2013 — 2016
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