Mansingh Rathor

About Mansingh Rathor

Process Associate at IGT Solutions with experience in IndiGo Airlines customer support, reservations, and IT recruitment. Proficient in Passenger Service System and Salesforce for seamless case management and booking. Strong background in talent acquisition, candidate sourcing, and end-to-end recruitment for IT roles. Passionate about delivering exceptional service, optimizing processes, and ensuring compliance.

Experience

1. Process Excutive

   IGT Solutions

   Sep 2024 — Present · Bhopal, IN

   We are next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries-Inbound Call Support – Handle reservation queries and customer concerns for IndiGo Airlines-PSS & Case Management – Manage bookings via Passenger Service System and track customer cases in Salesforce-Customer Assistance – Provide comprehensive support for flight changes, cancellations, refunds, and general inquiries-Process Optimization – Ensure workflow accuracy, data entry, and seamless documentation-Operational Efficiency – Meet KPIs, enhance customer satisfaction, and streamline issue resolution-Collaboration & Communication – Work with internal teams for smooth execution of airline processes-Compliance & Confidentiality – Adhere to aviation policies, GDPR, and data privacy standards.

Education

• Rabindranath Tagore University

  Bachelor of Computer Application

  2024 — 2027