Mansi Naik

AI Product Manager | Driving Innovation in E‑Commerce, Digital Banking & Travel | Payment SME | Agentic AI | PMP | PSPO‑I | M.S. Information Systems, UW Foster | Customer‑Obsessed Leader

Role
Staff Product Manager, Ai Digital Agent Assistant at Costco Wholesale
Location
Seattle, WA, US
LinkedIn followers
500 followers

About Mansi Naik

Senior Product Manager | Driving Innovation, Scalable Solutions & Exceptional User…

Experience

  1. Staff Product Manager, Ai Digital Agent Assistant

    Costco Wholesale

    Oct 2024 — Present · Seattle, WA, US

    As a Senior Staff Product Manager in Costco Wholesale’s E‑Commerce division, I play a pivotal role in enhancing the post‑order journey for millions of members across the U.S. and Canada. My work focuses on ensuring seamless operations, secure transactions, and a superior member experience in an ever‑evolving digital landscape. I lead initiatives across payment gateway optimization and fraud management, driving enhanced transaction security and operational efficiency. Leveraging cutting‑edge technologies, including AI Digital Agent Assistants, I automate support processes, provide real‑time assistance to members, and streamline workflows to reduce friction. These efforts ensure Costco continues to deliver exceptional value, security, and service in the digital realm.

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Mansi Naik — Staff Product Manager, Ai Digital Agent Assistant at Costco Wholesale in Seattle, WA, US | Unifers