Mansi Gaur
Transformative IT Leader | Elevating Service Delivery & Operational Excellence
- Role
- Director at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mansi Gaur
Influential, articulate, and high-achieving IT Service delivery director with 15+ years of experience in managing large programs. Proven expertise in Service Assurance and adept at formulating, evaluating, and implementing business solutions to address diverse IT needs.Transparent and empowering leader who excels in coaching and optimizing teams, cuts through chaos with ease, and keeps people inspired and on-course through even the most stressful, fast-paced scenarios.Exceptionally organized, with an ability to bring together the right people and resources to ensure success. Serve as a valuable cross-functional liaison between engineering, project manager, operations, clients, and other stakeholders.Concise and influential communicator who quickly builds rapport and trust and excels in creating win-win outcomes for both clients and organizations served.
Experience
Director
Dec 2021 — Present · IN
Education
I SQUARE IT
Master of Business Administration (M.B.A.), Information Technology
2007 — 2009
Meerut Public Girls School
Science
1996 — 2002
Meerut Institute of Engineering and Technology
B.Tech, Electronics and Communications Engineering
2002 — 2006
Skills
- Transition Management
- Itil
- IT Operations
- Outsourcing
- IT Service Management
- Change Management
- Requirements Analysis
- Contact Centers
- Problem Management
- Sla
- IT Service Delivery
- Service Delivery
- Sdlc
- Call Centers
- Incident Management
- Service Management
- Bpo
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