Mansi Dholakia
Senior Client Engagement Manager @ICON plc
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WORK HISTORY
Senior Client Engagement Manager @ICON plc
Part of Symphony Health Technology Solutions practice area working on amalgamated solutions of healthcare data integration, specialty pharmacy data, patient tokenization, data warehousing, business intelligence, and master data managementFunctional areas: Data integration, Symphony Patient Tokenization, APLD, PTD, Prescribe Source, Claims data. Digital marketing datasets- Live ramp, ComScore, Patient Point. Specialty Pharmacies- Accredo, Walgreens, CVS, BiologicsTools : Power BI, AWS, S3, Redshift, SQL, Qlik, Salesforce, Veeva, Snowflake
EDUCATION
Georgia State University
Master’s Degree, Information Systems
Dr. D.Y. Patil Dental College and Hospital
Bachelor’s Degree, Dental Surgery
Tata Institute of Social Sciences
Master’s Degree: Dropped after 2 semester, Hospital and Health Care Facilities Administration/Management
Manipal Academy of Higher Education
Post Graduate Diploma Certificate in Aesthetic Dentistry, Aesthetic Dentistry
SKILLS
ABOUT MANSI DHOLAKIA
Professional with experience in areas of healthcare consulting, system design, data analysis, visual analytics, performance measurement, quality improvement and process improvement, market research and intelligence, claims management and clinical practice.I’m Salesforce Certified Advanced Administrator, Certified Lean Six Sigma Green Belt and Certified Scrum Master. On personal end, I’m committed 🤝 to #sustainabledevelopmentgoals and responsible #trailblazing !As you would have guessed from my domain expertise, formal education and my certifications, I love being at the confluence of #healthcare,#analytics and #technology. I enjoy understanding business challenges, structure complex problems, and develop innovative solutions to make healthcare work!Using Lean principles, Six Sigma framework of -#voiceofcustomer,#voiceofdata,#voiceofmarket- and Statistical tools, I design/ redesign operational and data processes, measure performance and evaluate effectiveness of strategies. For CRM System Solution and Data Visualization designing, I use Human Centered Design principles to understand user requirements, workflow planning, user interface design requirement. These principles help develop user centric, easy to use, robust solutions that provide comprehensive view of business and provide meaningful insights from the data and enable data driven decision making. Needless to say, Salesforce and Data visualization products have enabled me to build and design customized and innovative solutions to meet business needs. I’m a data visualization enthusiast! 🦸 I love enabling users by creating Self Service analytics environment. To create a holistic view of patient and Social Determinants of Health (SDOH), I have also leveraged variety of healthcare data sources: CMS, CCW, HHS, AHRQ, CDC, BRFSS, Clinical Data Warehouse, HRSA, USRDS, SAMSHA, Census, World Bank, and IMF.Were we successful? To answer this I use Explanatory/ Statistical Modelling- Regression Modelling, Correlation, Pre Post, analysis,Case Cohort analysis, Model building and Effect Selection, Scoring for prediction, categorical association using SAS Studio.Proficient in: Salesforce Lighting, Power BI Desktop and Service, Excel, SAS Studio, SAS Analytics, SPSS, Minitab, Six Sigma,tools.Interested in working on projects that leverage my healthcare experience, analytics, management and information technology skills. Get in touch with me at m••••••••@outlook.com
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