Mansi Tiwari

Patient Experience Lead @Pristyn Care

Gurugram, IN

1.Built the follow-up process and aligned the team to follow up with the patients and ensure the best outcome fromtheir feedback to the company.2.Built the escalation process to ensure that the first response to all escalated cases was in 15 minutes and tried to findout what best could be done in favor ofthe patients.3.Achieved a quality score of above ~95% throughout my tenure.4.Always achieved ~92% of my monthly given target.5.Achieved ~80% of the target in Google reviews (GMB) from the patients.6.Built the Social media team to handle real-time escalations, social media escalations.7.Pivotal in building the PX end-to-end IPD & OPD feedback.