Mansi Shrivastava

Assistant Team Lead @FBSPL

IN

Guide, motivate, and support team members to achieve daily targets and objectives.• Oversee daily operations to ensure a smooth and efficient workflow.• Build relationships with team members and clients to understand their challenges.• Provide targeted solutions to overcome challenges and improve performance.• Offer constructive feedback to help team members address challenges.• Foster team cohesion to promote effective teamwork and a common goal.• Monitor team performance to ensure tasks meet quality standards and KPIs.• Design SMART KPIs aligned with client needs and team capabilities.• Organize, analyze, and report team data across internal platforms.• Share regular updates to keep the team aligned and informed.• Track team performance to ensure KPIs are met consistently.• Provide coaching to improve customer interactions and team performance.• Manage escalations and resolve complex issues to maintain operational excellence.• Conduct training sessions for new hires to ensure smooth onboarding.• Ensure adherence to company policies and client requirements.• Allocate tasks based on team members\' expertise to optimize productivity.• Manage timelines to ensure projects are kept on track and delivered on time.

Mohanlal Sukhadia University

Master of Commerce - M.com