Mansi Kandpal

About Mansi Kandpal

Having a total work experience of 9.6 years in the managing Projects.• Currently Managing a team of 30plus members. Current Role includes: Requirement Gathering from Business, Daily Conduction of Scrum calls with the team, Sprint planning,Backlog refinement, Monitoring Risk and Issues, Managing milestones, Financial Planning within the Project, Release management.• Drive continuous improvements in the delivery of IT services, establish both performance targets and stretch goals.• Provide standardized reporting to the management on change/incident/problem management, including trend analysis and recommendations.• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning.• To provide reports to an agreed schedule (or on request), including management summary and detailed performance reports.• Lead employees using a performance management and development process by goal setting, feedback.• Assist entire IT Team in evaluating risks and issues to relevant Managers.• Assists the IT Service Delivery Manager in driving Service management best-practice and process standardization across the enterprise.• Maintains the accuracy of service related standards, procedures and work instructions in a knowledge management system.• Creates and supports reporting (KPIs, customer/vendor SLAs, and Trending) for IT Management and Business Partners.• Manages event response with necessary escalations are executed properly.• Collaborate with cross-functional teams, including developers and other stakeholders, to ensure that business requirements are met in the supply chain projects.• Facilitate escalations from business partners for IT projects, RDPs, or IT incident tickets.• Track and report on IT project portfolio status and metrics to leadership – where required.Identify potential risks with platforms and tools partnering with Enterprise IT service owners to define mitigations and solutions including remediation for tech debt.• Use Waterfall and Agile Project Management methodologies to drive flawless execution of digitization projects.For multiple projects; manage issues, roadblocks, dependencies, overlaps and scope for all programs.• Standards and processes for shop floor digitization meet the businesses present and future needs and facilitates rapid repeatable deployments.• Partner with supply chain functional leads to identify risk mitigation strategies, take early action to resolve issues and address impacts.

Experience

1. Senior Technical Program Manager

   Docusign

   Jan 2026 — Present

Education

• Birla Institute of Applied Sciences

  B.Tech, Electronics & Communications Engineering

  2012 — 2016

• A.B.M Senior Secondary School,Haldwani

  Higher Secondary School, Science