Mansi Jain
Assistant Operations Manager @Clove Dental
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WORK HISTORY
Assistant Operations Manager @Clove Dental
New Delhi, IN
Manage a 25-member customer support & sales operations team handling high-intent inbound leadsAchieved 95% customer connect rate (highest across the organization)Delivered 38% lead-to-appointment conversion, consistently exceeding monthly targetsManaged third-party vendors, driving 78% connect rate and 8% lead-to-show ratio from Meta campaignsConduct daily KPI reviews, performance feedback, and coaching sessions to improve productivityDesigned and implemented process optimization dashboards for real-time performance trackingPartner with marketing and clinical teams to resolve escalations and improve patient experienceMentored and developed new team leaders, strengthening succession planning and team engagement
EDUCATION
City Central Higher Secondary School
Higher Secondary, Mathematics
NMIMS CDOE
Master of Business Administration - MBA, Finance, General
City Central Higher Secondary School
High School Diploma
Jiwaji University
Bachelor of Commerce - BCom, Accounting
ABOUT MANSI JAIN
I am a Customer Support, Operations, and Sales Management professional with 6+ years of experience across healthcare and EV sectors, leading high-performing teams (10–25 members) and driving measurable improvements in customer experience, revenue conversion, and operational efficiency.I specialize in building scalable customer support and sales operations, improving SLA adherence, NPS, and lead-to-conversion ratios through data-driven decision-making, CRM optimization, and hands-on people leadership.Key Impact & ExpertiseLed customer support & sales teams up to 25 members, consistently exceeding performance targetsAchieved 95% customer connect rate and 38% lead-to-appointment conversion in high-intent funnelsImproved sales connectivity by 50% and conversion by 30% through process optimizationOnboarded customers and supported sustained revenue growthManaged escalations, root-cause analysis (RCA), and complaint resolution, improving CSAT by up to 75%Reduced attrition and shrinkage by 15–20% via coaching, training, and engagement initiativesCore Strengths Recruiters Search ForCustomer Support & Customer Success ManagementOperations & Service Delivery ManagementSales Operations & Funnel OptimizationSLA Management | Escalation Handling | NPS | CXTeam Leadership, Coaching & Performance ManagementCRM Implementation & Optimization (Salesforce, LeadSquared, Codleo)KPI Tracking, MIS Reporting & Dashboard AnalysisTools & PlatformsSalesforce | LeadSquared | Codleo CRM | MS Excel | Google Sheets | Zoom | Slack
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