Mansi Harshad
Customer Experience Leader @McDonald's
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WORK HISTORY
Customer Experience Leader @McDonald's
In my role as Customer Experience Leader, I took on greater responsibility in ensuring an exceptional customer experience across all areas of the restaurant. My duties included overseeing customer interactions, resolving complaints, and maintaining high service standards to guarantee customer satisfaction. I led the team in delivering excellent service, fostering a positive atmosphere, and encouraging effective communication between staff and customers.A key part of my role involved creating interactive experiences for customers by organising special events for occasions such as Mother\'s Day, Christmas, and Easter. These events included activities like face painting and drawings, creating memorable moments for customers. I also introduced the concept of fundraising for Ronald McDonald House Charities (RMHC), helping raise awareness and money for a great cause while engaging the community.In addition to leading the team, I mentored and coached crew members, supporting their development and contributing to a collaborative and high-performance work environment. I worked closely with management to optimise operations and meet both customer and employee needs, building inclusivity and collecting valuable feedback. As a result of my efforts, I was recognised with the Employee of the Month award in April 2024.
EDUCATION
Alperton Community School
GCSE, English, Maths and Science
Alperton Community School
A-level, Double Business and Psychology
London South Bank University
BA (Hons), Accounting and Finance
ABOUT MANSI HARSHAD
I am a recent graduate from London South Bank University with a First Class Honours Degree in Accounting and Finance. During my degree, I completed a placement year as a Finance Assistant Trainee at Imperial College Healthcare NHS Trust. I gained extensive experience working with the Income Team and shadowing various finance departments, including the Audit Team.Over the years, I developed strong skills in financial reporting, account reconciliation, and using key finance systems and databases such as Qlikview, SQL software, and Excel. I also led budget review meetings, contributed to month-end reports, managed various finance-related mailboxes, and assisted in preparing annual accounts.I am currently seeking graduate job opportunities in the Accounting and Finance sector where I can apply my skills, knowledge, and experience to contribute to the success of an organisation.
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