Mansi Gautam
OPERATIONS MANAGEMENT | PROCESS EXPANSION | PROCESS IMPROVEMENT
- Role
- Operations Manager 2 at TaskUs
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mansi Gautam
serving as Sr. Associate Manager at…
Experience
Operations Manager 2
May 2025 — Present · Navi Mumbai, IN
Driving operational excellence, team performance, and client satisfaction in a high-impact, B2B process environment.Leading a team of supervisors and over 100 associates to consistently meet and exceed performance KPIs (CSAT, Quality, AHT, and Conversions).Collaborating with cross-functional teams to ensure seamless process transitions, high training throughput, and QA compliance.Engaging directly with clients to align on operational strategy, automation opportunities, and continuous improvement initiatives.Implementing data-driven performance management tools and RCA-based interventions to enhance agent efficiency and customer experience.Fostering a people-first culture by mentoring future leaders, improving engagement, and managing attrition through structured 1:1s and development plans.
Education
Inavlid15140285
B.Com.
2015 — 2017
C.V.N high school and junior college
SSC
2013 — 2014
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