Mansi Gaur
Customer Success Manager, Senior Manager @Salesforce
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WORK HISTORY
Customer Success Manager, Senior Manager @Salesforce
Toronto, ON, CA
Act as a Strategic Portfolio Lead to manage high-value transformation portfolios Mn, optimizing enterprise technology to drive fiscal growth and large-scale user impact. Bridge the gap between enterprise partners and product teams, leveraging customer feedback to shape scalable, global roadmaps.Trusted Advisor to executive leaders to influence high-level strategy and define long-term digital transformation roadmaps.Lead virtual team of specialists, architects, and executives across Salesforce, seamlessly coordinating resources to deliver signature success offerings. Establish \"gold standard\" frameworks for enterprise customer success and strategic methodologies adopted as organizational best practices.
EDUCATION
University of Rajasthan
BE, Computer Science
University of California, Riverside
Executive education, Transformative leadership in disruptive times
SKILLS
ABOUT MANSI GAUR
Contact Center Transformation | Commercial Excellence | Customer Success | Product Management | POPM® Certified Salesforce CRM Expert & Product Strategist with over 15 years of experience leading CommercialExcellence and Contact Center transformations. Extensive experience in leading cross functional teams,designing and implementing business processes, driving strategy, and providing vision and direction to anagile team spread across geographies. Currently working as a Salesforce Customer Success Manager, Ibridge the gap between business strategy and technical execution, managing high-scale implementations forenterprise clients. Proven track record of providing vision to global agile teams, with a financial oversight of$5Mn CRM budgets, and partnering with executive leadership to drive data-driven insights.RELEVANT SALESFORCE CERTIFICATIONS: Agentforce Specialist | Agile Certified Product Manager/ProductOwner (POPM)| Sales Cloud Consultant | Omni Studio Consultant | Data Architect | Einstein Analytics andDiscovery Consultant | Marketing Cloud Email Specialist | Administrator ADM 201 | Sharing and Visibilitydesigner| Experience Cloud Consultant (SP22)| Platform App Builder | Advanced Administrator
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