Mansi Dwivedi

About Mansi Dwivedi

Long-story-Short, if you\'re in hurry - Time is precious and expensive - I know!I work at the intersection of service operations and continuous improvement—using incident patterns, operational insights, and structured problem management to drive long-term service stability.At HCLTech, I’ve worked across incident analysis, service improvement initiatives, and problem lifecycle management, helping teams move beyond firefighting toward systemic resolution.I’m particularly interested in how operational intelligence can inform AI-driven platforms and product strategy—turning real-world service data into insights that shape smarter enterprise systems.Longer one I referred:I stepped into the IT world with equal parts curiosity and determination, blending technical problem-solving with a genuine love for understanding how things work. Over time, I’ve learned that technology isn’t just systems and processes — it’s stories, connections, and the art of making complexity understandable. That’s where I thrive.My journey began with strong academic foundations (Senior Secondary, 2020; Higher Secondary, 2022) and grew sharper through the HCL TechBee program, where I trained rigorously before joining HCL Tech as a full-time professional. Today, I balance my work in IT with ongoing learning, exploring new skills every chance I get.But there’s more to me than the technical side.During the lockdown, life quieted down just enough for creativity to get loud. I dove deep into writing — poems across genres, short fiction, and reflective blogs that helped me make sense of the world. I picked up a paintbrush, shaped sculptures, shaded sketches, and rediscovered how powerful the arts can be in shaping perspective.Adaptability, creativity, and continuous improvement aren’t just traits I picked up — they’re the threads that have woven through every stage of my journey so far. I’m constantly evolving, learning, and searching for ways to merge the analytical with the imaginative. If any of this resonates, I’d love to connect — for projects, conversations, or simply shared inspiration. Let’s grow and explore together.

Experience

1. Interim Problem Manager Continual Service Improvement (Csi)

   HCLTech

   Dec 2025 — Present · Manila, PH

   In my current capacity as Interim Problem Manager within the CSI function, I am responsible for driving end-to-end problem lifecycle management with a focus on stability, prevention, and operational excellence. I lead structured root-cause investigations, coordinate with cross-functional technical teams, and ensure that corrective and preventive actions are identified, validated, and embedded into standard processes.My role requires high accountability, analytical rigour, and precise communication - from conducting trend analysis and prioritizing recurring issues to preparing detailed problem records, closure documentation, and stakeholder reports. I actively contribute to service improvement initiatives, ensuring alignment with ITIL best practices while strengthening the reliability and resilience of critical services.This experience is sharpening my ability to operate strategically, influence decisions, and balance both technical depth and business impact - positioning me strongly for expanded leadership responsibilities in service management.