Mansi Bala
Customer Relationship Management Specialist @Sbi Capital Securities Limited
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WORK HISTORY
Customer Relationship Management Specialist @Sbi Capital Securities Limited
have around 2.5 years of professional experience in telecalling, customer handling, and sales. I started my career as a Telecaller at Reliance Jio, where I was responsible for interacting with customers, understanding their concerns, and providing quick and effective solutions. This role helped me build strong communication and problem-solving skills.After that, I worked for 2 years in digital marketing, where I managed online customer interactions, handled queries, and improved engagement through effective communication.Most recently, I worked as a Retail Sales Officer at SBI Securities, interacting with customers daily. My responsibilities included opening demat accounts, explaining investment options, and resolving customer queries. I consistently focused on building trust with customers and delivering a smooth service experience.I have strong customer-facing experience, excellent communication skills, and the ability to understand customer needs and turn them into positive outcomes.
EDUCATION
Amity University
Punjab University Chandigarh , Digital Communication and Media/Multimedia
Punjab School Education Board (PSEB)
Punjab University Chandigarh , Business, Management, Marketing, and Related Support Services
ABOUT MANSI BALA
Aspiring Sales & Customer Success Professional | Tele calling | Client Handling | Quick Learner
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