Mansfield Wrotto

SVP Program Manager @Bank of America

Charlotte, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2020 — Present

SVP Program Manager @Bank of America

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Charlotte, NC, US

Built and manage client experience for the Fraud and Claims organization, which comprises ~5k team members across multiple countries and executes ~7MM fraud and ~900k claims interactions monthly.

EDUCATION

N/A

Georgia Institute of Technology

Bachelor of Science - BS

N/A

University of Illinois at Urbana-Champaign

Master of Business Administration - MBA

N/A

The Wharton School

Certificate

SKILLS

Time ManagementEntrepreneurshipSocial MediaPowerpointMicrosoft ExcelCustomer ServiceCustomer SatisfactionTrainingBusiness StrategyManagementTeam BuildingMicrosoft OfficeCoachingSportsProject ManagementEvent ManagementStrategyMicrosoft WordProject PlanningHuman ResourcesRecruitingData AnalysisLeadershipCustomer ExperienceStrategic PlanningPublic SpeakingStrategic PartnershipsTeamworkBankingBusiness DevelopmentPhilanthropyResearchMicrosoft Powerpoint

ABOUT MANSFIELD WROTTO

Dynamic and motivated strategy and operations professional with a proven record of building cross-channel relationships, managing projects, and business processes from concept to completion. Skilled in building risk management and client experience programs, demonstrating exceptional communication skills, and making critical decisions during challenging business environments. An adaptive and transformational leader with an ability to produce independently, create effective reporting and presentations and develop opportunities that further establish organizational goals.

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Mansfield Wrotto — SVP Program Manager at Bank of America in Charlotte, NC, US | Unifers