Manraj Singh
API Support @ Vonage | ITIL Certified
- Role
- Product Support Engineer at Vonage
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Manraj Singh
Professional Summary:Experienced in Salesforce, MySQL, Service-now, AWS, and Confluence. Seeking to leverage technical expertise to support business growth.Hands-on experience in Incident and Problem Management within the information technology and service industry. Collaboration with internal stakeholders (operations, sales, development) to maintain Service-Level Agreements (SLAs).Demonstrated proficiency in SLA management, ITIL framework, Customer Relationship Management (CRM), and Resource Management. Skilled in recruitment, coaching, and developing team members.
Experience
Product Support Engineer
Nov 2024 — Present · Bengaluru, IN
Education
Central Board of Secondary Education
Higher secondary - 12th, Business/Commerce, General
2016 — 2017
Devi Ahilya Vishwavidyalaya
Bachelor of Commerce - BCom, Computer Science
2017 — 2020
Central Board of Secondary Education
Secondary education - 10th , Business/Commerce, General
2015 — 2016
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