Manpreet Singh
Pre-Sales Engineer | Expertise in UCaaS & CPaaS Solutions | Driving Customer Engagement with Kaleyra\'s Innovative Communication Technologies
- Role
- Senior Manager Presales at Tata Communications
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Manpreet Singh
I am a Senior Presales / Solutions Engineering professional with 15 years of experience…
Experience
Senior Manager Presales
Mar 2022 — Present · Delhi, IN
Leveraged Kaleyra\'s CPaaS solutions in pre-sales to enhance customer engagement via SMS, voice, email, WhatsApp, and RCS, creating secure and scalable communication experiences.Delivered technical demos of Kaleyra\'s Flow Builder for creating seamless cross-channel customer journeys.Designed Kaleyra\'s Chatbot solutions to automate customer interactions, improving efficiency and satisfaction.Highlighted Kaleyra’s Verify and OTP services for secure user authentication and regulatory compliance.Presented Kaleyra’s Campaign Management platform to optimize marketing outreach across multiple channels.Designed and implemented communication solutions for Cisco Webex Calling and Microsoft Teams, ensuring compliance with Indian government regulations.Responded to RFPs/RFIs, created technical documentation, and delivered impactful presentations.Provided post-implementation support, ensuring ongoing client satisfaction.Managed multiple priorities in fast-paced environments while staying updated on industry trends.
Education
Punjab Technical University
B-Tech, Mechanical
2004 — 2008
Kendriya Vidyalaya sector 31D Chandigarh
Non medical, Mathematics and Computer Science
1991 — 2003
Skills
- Cisco Ios
- Voice Mail
- Unity Connection
- Unity
- Voip
- Call Routing
- Collaboration Solutions
- Technical Support
- Testing
- Ccna
- Voice Over Ip (Voip)
- Ccie
- Troubleshooting
- Unified Communications
- Media Gateways
- Cisco Systems Products
- Cisco Collaboration Edge
- Sccp
- Media Resources
- Vmware Esx
- Mra
- Cisco Certified
- Cisco Voip
- Isdn
- Mgcp
- Vmware
- H.323
- Cisco Call Manager
- Sip Trunking
- Operating Systems
- Cisco Spark
- Integration
- Sip
- H245
- H264
- Video Conferencing
- H323
- H225
- Networking
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