Manpreet Singh S.

About Manpreet Singh S.

I\'m a highly skilled engineering professional with extensive expertise in Incident Management, Reliability & Operations, and Customer Success. I demonstrate exceptional ability in maintaining system integrity, optimizing operational efficiency, and ensuring customer satisfaction through strategic problem-solving and proactive maintenance. I have a proven track record in swiftly identifying, assessing, and resolving critical incidents, minimizing downtime, and ensuring business continuity. I possess in-depth knowledge of designing and maintaining robust, scalable, and high-performing systems by developing and enforcing SLAs, KPIs, and other metrics to ensure optimal system performance and reliability. I\'ve always been committed to delivering exceptional customer experiences by understanding and addressing client needs and expectations.

Experience

1. Staff Software Engineer

   Walmart Global Tech

   Feb 2024 — Present · Sunnyvale, CA, US

   Technical Duty Officer for major incidents Reliability Engineering and Operational excellenceIncident Management - on-call support Problem management - Post incident reviewsProduct Availability and MitigationService Restoration and ResolutionCustomer Success and experienceProduct Revenue and GrowthDecision making in Critical Business outagesTraffic failovers during impactI\'m part of the Incident management team and work closely with teams like the SRE, Cloud Infrastructure, Performance and Capacity, Change Management and Problem Management.I manage the availability of the Cloud infrastructure and involved in making traffic switchover decisions in case of major outages, provide bypass to carry over hot software fixes, deployments and patching in emergency situations, execute software levers for circuit breaking in case of site impacting incidents and enable/disable configurations; stop, start, pause and resume any kind of changes in production environment required to minimize the customer impact. I\'m responsible for the mitigation of production incidents while working hand in hand with Business leaders to run the site reliability and operations.

Education

• Amity University

  Postgraduate Degree, Information Technology

• Guru Gobind Singh Indraprastha University

  Bachelor’s Degree, Electrical, Electronics and Communications Engineering

  2005 — 2009