Manpreet Dhillon Support Engineer
IT Support Engineer L @Amazon
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WORK HISTORY
IT Support Engineer L @Amazon
Toronto, ON, CA
Project Lead for all Major IT project including upgrading RF/MC33 scanners, MDF/DF devices lifecycle and Edge Network cloud Deployment project.• Supervising IT team Associates and equipment coordinators to provide proactive support to warehouse operation.• Creating CM\'s (MCM) and resource allocation.System and Support status reportingCreating weekly ticket reports and review team performance.• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilitiescovering multiple products, features and services.• Performing Site surveys and generating management reports and Implementing MDF and IDF Networking Standards.• Working closely with Multiple vendors and the Warehouse Management team to support individual warehouse needs.• Coordinating and Performing Multiple site wiseAudits to ensure IT equipment are working properly.• Wired and Wireless Network Designing by understating the Warehouse network requirements, to provide complete network solutions to Office and warehouse employees.• Preparing and Reviewing IT Incident Reports.
EDUCATION
Centennial College International Education Centre
Computer Networking
B.B.D.U
Bachelor’s Degree, Bachelor's In Computer Applications
Babu Banarasi Das University
Bachelor's Degree, Computer Science
ABOUT MANPREET DHILLON SUPPORT ENGINEER
I am an experienced IT Support Engineer with over 6 years of hands-on expertise in managing enterprise IT infrastructure, high-availability systems, and cloud-based environments. I specialize in troubleshooting complex technical issues, optimizing system performance, and ensuring reliable operations for global users.Throughout my career, I have supported a wide range of technologies including Windows Server, Active Directory, SCCM, networking (DNS, DHCP, TCP/IP, VPN), and storage systems, while also gaining exposure to cloud platforms such as AWS and Microsoft Azure. My work has consistently focused on improving system reliability, reducing downtime, and delivering exceptional customer support in fast-paced, high-pressure environments.I am also passionate about cloud computing and solutions architecture. I have built hands-on projects including a static website on AWS, a cloud-hosted expense tracker application, and a WordPress blog deployment, demonstrating my ability to design, deploy, and maintain scalable cloud applications. These experiences have strengthened my skills in cloud infrastructure, application deployment, monitoring, and basic DevOps practices.I thrive at the intersection of technology and customer success—helping organizations solve complex problems while ensuring efficient, secure, and scalable IT operations. I am actively expanding my expertise in Azure, cloud-native applications, and AI-powered solutions, aiming to transition into Cloud Solution Architect roles.Key strengths include- Enterprise IT support & infrastructure management- Cloud architecture basics (AWS + Azure)- Troubleshooting & performance optimization- Networking & security fundamentals- Customer engagement & stakeholder collaborationI am continuously learning and seeking opportunities to apply my technical expertise to solve real-world business challenges, improve operational efficiency, and support digital transformation initiatives.
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