Manpreet Singh

Associate Application Engineer @Rapidshyp

Gurugram, IN

As an Associate Application Engineer at RapidShyp, I focus on ensuring the stability, scalability, and reliability of a product-based logistics platform. My work centers on incident management, root cause analysis, and system optimization across a microservices architecture.I have resolved 200+ critical production issues across 10+ microservices, maintaining 99.9% uptime and supporting daily transactions. Using SQL, MongoDB, Kafka, AWS, and server log analysis, I’ve reduced incident resolution time by 40% and streamlined P1/P2 ticket resolution to under 30 minutes.Beyond issue resolution, I proactively implement long-term reliability improvements, contributing to a 35% reduction in incident recurrence through enhanced monitoring, documentation, and feedback loops. Collaborating via Agile/Scrum workflows (Jira) with cross-functional teams, I’ve helped drive 85%+ on-time sprint delivery, ensuring continuous improvement in our systems.