Manoranjan Kumar

Sr. IT Support Engineer | Mac & Windows Specialist | JAMF & Endpoint Management | IT Infrastructure & EUC (ServiceNow)

Role: Sr IT Support Engineer at dentsu
Location: South Delhi, DL, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Manoranjan Kumar

Sr. IT Support Engineer with 16+ years of proven experience in managing and supporting…

Experience

Sr IT Support Engineer
dentsu
Apr 2018 — Present · Gurugram, IN
Provided Mac & Windows troubleshooting for enterprise users, reducing downtime and improving productivity.Managed and configured JAMF Pro for Apple devices ensuring compliance and security.Delivered asset management and maintained IT inventory with proper lifecycle tracking.Configured and supported Logibar Teams devices for online meetings, conference rooms, and board meetings.Supported office movement and relocations by configuring devices at new office locations.Delivered EUC support via ServiceNow ensuring timely resolution of incidents and requests.Administered video conferencing solutions (Polycom, Teams, Zoom) ensuring seamless communication.Provided L2/L3 technical support and root cause analysis for escalated IT issues.Managed Active Directory, Microsoft 365, and Exchange Online for user account provisioning, password resets, and group policy management.Provided onsite and remote troubleshooting for hardware, software, and network connectivity issues.Configured and supported Polycom Video Conferencing systems and EBPAX solutions.Trained and guided team members on IT processes, knowledge base, and new tools to improve support efficiency.

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Manoranjan Kumar

Experience

Sr IT Support Engineer

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