Manolo Rodríguez
Senior Technical Account Manager in Strategic Accounts @ AWS | AWS Certified Security | AWS Certified SA Professional
- Role
- Senior Technical Account Manager in Strategic Accounts at Amazon Web Services (AWS)
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Manolo Rodríguez
Senior Technical Account Manager with over 12 years of experience in IT operations, engineering, and customer-facing roles. Currently at Amazon Web Services (AWS), contributing to the success of strategic accounts through expertise in AWS infrastructure security and agile methodologies. Recognized for mentoring team members on security best practices and collaborating with cross-functional teams to deliver tailored solutions for client needs. Dedicated to advancing security-driven strategies that empower organizations to scale securely and efficiently. Skilled in vulnerability scanning, information security, and infrastructure optimization, consistently enhancing customer satisfaction and operational excellence. Committed to fostering collaboration and knowledge sharing to drive impactful outcomes across enterprises.
Experience
Senior Technical Account Manager in Strategic Accounts
May 2022 — Present · Austin, TX, US
Managed customer relationships as a Senior Technical Account Manager, serving as the escalation point for issues and product feature requests. • Collaborated with Solution Architects and Professional Services Engineers to deliver tailored solutions, enhancing customer satisfaction. • Mentored new Technical Account Managers in security best practices, fostering a knowledgeable team environment. • Recognized as a subject matter expert in AWS infrastructure security, for vulnerability management at scale: runtime and image hardening, edge protection and threat and response.
Education
Universidad Hispanoamericana (CR)
Licentiate degree, Systems Engineering
2008 — 2012
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