Jose Manuel Fuentes
Customer Service Specialist @ Mobileum | telecom engineer
- Role
- Customer Service Specialist at Mobileum
- Location
- Sherman, TX, US
- LinkedIn followers
- 500 followers
About Jose Manuel Fuentes
Summary: Systems Engineer specializing in supporting Systems for Wireless Data operators. Through Mobileum Customer support I help test organizations of global national and regional telcos with their 5G deployment as well as supporting their expansions 4G LTE wireless packet data networks. Increased customer satisfaction avoiding customer churn and promoting business. With over 20 years of experience working on telecommunications equipment, planning, developing, testing and troubleshooting. My specialty is testing performance and conformance to 3GPP and IETF standards for network telecommunications software on the cloud and on premises. I help individuals and enterprises navigate the world of designing and troubleshooting Mobile data services (Connected Cars, Smart Home, M2M, Mobile IoT).
Experience
Customer Service Specialist
Mar 2020 — Present · McKinney, TX, US
Supporting the best products to test 4G and 5G network software.
Education
Tecnológico de Monterrey
Bachelor's; T.E.S.M; D.F, BCs Electronics and Communications Engineering
1993 — 1998
Instituto tecnologico y de Estudios Superiores de Monterrey TEC
BS, Electronics and Telecommunications
1993 — 1998
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