Manoj Suresh Nair

About Manoj Suresh Nair

Currently Principal, Customer Success Leader at IBM India South Asia, enabling…

Experience

1. Principal Program Director Customer Success,enterprise Strategic Accounts - India South Asia

   IBM

   Jul 2022 — Present · IN

   Accountable for People Leadership hiring, nurturing and retaining talent - team of lead architects driving the adoption of IBM growth offerings across Automation, Data & AI, Security and Generative AI. Responsible for 40M USD+ Revenue annually.• Responsible for ensuring return of investment to customers, we achieve enterprise modernization / digital transformation/ data modernization using techniques like Business Framing and Design thinking. Lead with the MVP and scale it out to production by co creation with the customer/ GSIs / partners / Labs.• In another large Public Sector Bank in India, responsible for the deployment of Payment Hub Solution in Cloud Pak for Integration, the solution is deployed on IBM Linux One(Mainframe) and RedHat OpenShift, I lead with Customer Relationship / Account Management, play the role of advisory for strategic initiatives that the Bank is looking to adopt. • For a large Manufacturing House in India, led with the Business Framing and Design thinking approach to identify their top 5 problem statements with mutual agreement with the customers business and IT teams, further drove the MVPs for each of these initiatives to build tangible outcomes for the customer. Foraying into the latest technology landscape like Quantum Computing to create a digital twin for slice and dice of process improvement and revenue streams for the customer. • By virtue of being the technical go to market team in the region we identify significant new opportunities by constantly working with customer teams - we take these leads groom it into solutions, present a deployment roadmap and work with Global System Integrators to scale out.• For pipeline build we take the successful deployments in accounts and curate them into assets or product offerings and cross pollinate within the marketplace to ensure a steady opportunity pipeline and ensure sales progression using the IBM Client Engagement Model.

Skills

• Service Delivery
• Global Delivery
• Soa
• Business Process
• Microsoft Sql Server
• IT Operations
• Sdlc
• Enterprise Architecture
• Solution Architecture
• Websphere
• Requirements Analysis
• Software Project Management
• Pre-Sales
• Websphere Application Server
• Senior Stakeholder Management
• Master Data Management
• Middleware
• Problem Analysis
• Perl