Manoj Potturu
Director of Engineering, Conversational Ai @LivePerson
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WORK HISTORY
Director of Engineering, Conversational Ai @LivePerson
I lead global engineering teams in developing Conversational AI products, driving a 10x growth in AI-driven interactions while scaling infrastructure to support billions of customer conversations. My work spans multi-agent AI architectures, where AI copilots interact, decide, and execute in real-time.Key Focus Areas: Conversational AI & Generative AI – Advancing RAG, LLM-powered AI Assistants, and AI-driven agent support.AI Knowledge Retrieval – Leveraging LLMs and Generative AI to enhance knowledge accessibility and decision-making.Conversation Assist – Leading the development of an AI-powered agent augmentation platform, enhancing real-time agent productivity through LLM-driven insights, automated suggestions, and contextual assistance.Seamless AI-Agent Collaboration – Enabling human + AI synergy, where AI copilots assist agents by surfacing relevant knowledge, suggested responses, and next-best actions.Scalable & Cloud-Native – Architecting a highly scalable platform on GCP, Kubernetes, and serverless frameworks, ensuring seamless enterprise-level AI adoption.
EDUCATION
National Institute of Technology Calicut
Bachelors
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