Manoj Kumar Kulaspurkar
Senior Contact Center Leader, Project & Program Manager, Service Delivery and Availability Manager.
- Role
- Service Delivery Leader at Kyndryl
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Manoj Kumar Kulaspurkar
As a Senior Delivery Lead at Kyndryl, a global managed infrastructure services company, I have over 25 years of IT consulting experience in various domains and technologies. I specialize in technical health assessments and reviews, tech audits and checks, and critical situation reviews, helping clients optimize their IT performance, security, and resilience.I am also a subject matter expert in CRM, CTI, IVR, and contact center technologies and applications, having worked with leading professional services and consulting companies, such as IBM, Siebel, Oracle, Cisco, and Genesys. I have proven managerial, communication, interpersonal, and analytical skills, as well as a flexible and self-motivated work outlook. In 2013, I won the IBM Orion Award for eminence and excellence. My goal is to deliver technical excellence and customer satisfaction in every project I undertake.
Experience
Service Delivery Leader
Nov 2021 — Present · Hyderabad, IN
Education
Osmania University
Master's degree, Computer and Information Sciences and Support Services
Osmania University
MCA, Computer Science and Applications
1993 — 1996
Osmania University
B.Sc, Maths, Physics, Chemistry
1990 — 1993
Skills
- Cisco Icm
- Business Requirements
- Business Analysis
- Siebel Crm
- Telephony
- Dialogic
- Ip Pbx
- Cisco Cti
- Systems Analysis
- Contact Centers
- Call Center
- Siebel Administration
- Oracle
- Requirements Analysis
- Integration
- Client Facing Skills
- Genesys
- Call Centers
- Siebel
- Pbx
- Acd
- Contact Center Design
- Cti
- Call Center Development
- Interactive Intelligince
- Outsourcing
- Cisco Technologies
- Ip Phones
- Avaya
- Client Negotiation Skills
- Cisco Call Manager
- Contact Centre
- Requirements Gathering
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