Manoj Kumar Allugunti
Customer support specialist | Multilingual Professional | Skilled in AI & driven tools | German Language Specialist/Expert/Trainer
- Role
- Customer Support Representative at Grodt Group
- Location
- Kurnool, AP, IN
- LinkedIn followers
- 500 followers
About Manoj Kumar Allugunti
I am an ambitious and results-driven professional with a diverse skill set spanning communication, intercultural collaboration, customer relationship management, and problem-solving. Fluent in German and English, I bring strong adaptability, teamwork, and leadership qualities that enable me to perform effectively in multicultural and fast-paced environments.Proficient in Microsoft Office and AI tools, I leverage technology to streamline processes, enhance productivity, and support data-informed decision-making. My experience in Customer Relationship Management (CRM) includes building and maintaining long-term client relationships, providing comprehensive solutions, and ensuring client satisfaction through personalized service.In addition to client support, I have contributed to organizational growth by training and mentoring new trainees, sharing knowledge, and promoting a culture of continuous improvement.Guided by a proactive and growth-oriented mindset, I am eager to apply my expertise to support business objectives, strengthen team performance, and contribute meaningfully to organizational success across various roles and industries.
Experience
Customer Support Representative
Jul 2025 — Present
Supported the company’s mission of delivering comprehensive and innovative solutions to enhance the online iGaming experience for clients.Managed and maintained strong Customer Relationship Management (CRM) systems to ensure high client satisfaction and long-term partnerships.Contributed to casino management operations, including payments, risk control, and process optimization to maintain efficiency and compliance.Delivered professional customer support and VIP management, ensuring premium service and engagement for high-value clients.Collaborated in generating valuable online traffic and quality leads, driving higher client ROI and business performance.Promoted a culture of innovation and continuous improvement through creative problem-solving and technology-driven solutions.Assisted in training and mentoring new trainees, sharing operational knowledge and fostering team development.Worked closely with cross-functional teams to achieve business growth, sustainable client relationships, and continual organizational progress.
Education
Professional School of Foreign languages
Post graduation and diploma in German from SK University, German (Goethe B2.1) and English (B2) + Artificial Intelligence and its tools + Soft Skills.
Silver Jubilee govt college (Autonomous)
B.Sc, Botany Zoology chemistry
2018 — 2021
Certified in German from Goethe institute Bangalore
German language
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