Manoj Kumar
Sr ServiceNow Developer || ServiceNow Admin || ServiceNow Integrations || Service Portal & UI/UX Development || ITSM || ITOM || HRSD || GRC|| ITIL || CMDB
- Role
- Lead Servicenow Itsm Application Developer at Humana
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Manoj Kumar
A result-oriented professional with 10+ years of IT industry experience including 8+…
Experience
Lead Servicenow Itsm Application Developer
Jun 2022 — Present · Louisville, KY, US
Provide day to day operational support and maintenance including planned maintenance outages.• Perform design and implementation tasks such as requirements gathering, configuration, integration, and testing.• Experience with ServiceNow Performance Analytics and Reporting capabilities.• Knowledge of ServiceNow Service Graph and CMDB data modeling.• Familiarity with Agile development methodologies and DevOps practices.• Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy.• Advice functional and admin teams on design, development and overall ServiceNow best practices.• Defined and configured CMDB Data model to support Change, Incident, Problem applications.• Partner with users to create/modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.• Design and implement ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.• Sound knowledge in CMDB and IT operation management.• Having good experience on delivering technical workshops on ITOM like Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management etc.• Knowledge on identification, classification rule, over event and alert rule in CMDB.• Be the primary technical resource to complete a backlog of activities on the ServiceNow platform, as well as enable client to execute on future implementation activities.• Provide analysis of problems while working toward solutions to technical issues.• Comply with applicable laws, regulations, standards, policies, and procedures.
Education
JNTUH College of Engineering Hyderabad
Bachelor's degree
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